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293 – Understanding the client’s training needs

Listen to the full episode here:

Welcome to another in the Business Bootcamp series where we relearn everything we know about building WordPress sites, and running a web design business from start to finish. We are taking contrasting approaches to getting our new businesses running and our first client’s site built. Today we’re talking about what you, or don’t do when handing over the site in terms of training. Do you prepare reams and reams of documents which carefully outline the ways to achieve all-the-things, and hand it to them in a big binder? Do you make videos for the client so that they can see what they need to do? Perhaps you react after the fact and wait until the client comes to you with specific queries, which you answer one at a time? Or maybe, just maybe, you don’t do much at all and hope that the client figures it all out for themselves and leaves you alone to get on with the next website? Whatever it is, we’d love for you to listen to the podcast and then leave us a comment about how your process differs or aligns with ours.

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